Samples, changes & quality concerns
Custom manufacturing works best when decisions and approvals are recorded clearly.
Last updated: 5 November 2026
Sample approval.
Review the physical sample against your brief. Record any requested changes to yarn, colour, dimensions, artwork and packaging before confirming production. Sample charges and revision arrangements are agreed in your quotation.
Changes after approval.
Tell us promptly if your requirements change. Changes after production has started may affect feasibility, cost and timing. We confirm the effect with you before proceeding with an agreed change.
If something is wrong.
Contact us with the order reference, affected quantity, clear photographs and a description of the issue. Keep the goods and packaging available for review. We assess concerns against the approved sample and agreed specification, then discuss the appropriate next step under the order terms and applicable law.